- Special permit (licence) to organise retail sale of alcoholic beverages
- Alcohol has detrimental impact on health
- It is forbidden to sell, purchase and transfer alcoholic beverages to minors
- It is mandatory to present a personal identification document when receiving the goods
Regulations and right of withdrawal
The seller shall only deliver goods to a customer who is at least 18 years old and has presented a document verifying their age.
Right of withdrawal:
A customer may request return of money or replacement of goods for the following reasons: if the wine is spoiled (damaged); in such case, the goods shall be delivered to our store at Kuršu iela 10, Liepāja, LV-3401, where our sommelier can assess the quality of the wine.
Right of withdrawal expires 14 days after the moment when the customer who placed the order receives the goods.
To exercise the right of withdrawal, the customer must inform SIA Hermes Invest on their intention to refuse the goods by writing to Jūras iela 12, Liepāja, LV-3401, Latvia, or the e-mail address [email protected].
Procedure of withdrawal:
In case of withdrawal, SIA Hermes Invest shall return all payments performed by the customer, except for delivery expenses, without any undue delay and, in any case, not later than within 14 days from the receipt of withdrawal note.
The goods shall be sent or have delivered to the store of SIA Hermes Invest at Kuršu iela 10, Liepāja, LV-3401, Latvia, without any undue delay and, in any case, not later than within 14 days from the moment the customer informed SIA Hermes Invest on their decision to withdraw from the order.
SIA Hermes Invest shall not accept goods that are sent by mail since it is not possible in such case to assess the visual appearance, defects and assemblage of the goods in the presence of both parties. When sending goods to the store of SIA Hermes Invest with a courier, the customer agrees to the deed of receipt specifying the visual appearance and assemblage as executed individually by SIA Hermes Invest. Customer’s further objections regarding the condition of the goods shall be regarded as unfounded.
If the customer chooses to return the goods using a courier service, such delivery shall be paid by the customer.
The customer shall be responsible for the quality and keeping of the goods while the period of withdrawal is effective.
The withdrawal note may be executed in free form in Latvian.
Cases not covered by the procedure of withdrawal:
The cases specified in Paragraph 22 of the Cabinet Regulation No. 255 (20.05.2014) Regulations Regarding Distance Contracts, including if:
the price of goods depends on fluctuations in the financial market which the trader provider cannot control and which may occur during the right of withdrawal period;
the goods are made to the consumer’s specifications or are clearly personalised;
the goods are liable to deteriorate or expire rapidly;
the consumer has unsealed the packaging for goods which are not suitable for return due to health protection or hygiene reasons;
the goods are, after delivery, according to their nature, inseparably mixed with other items;
the consumer has specifically requested a visit from the trader or service provider for the purpose of carrying out urgent repairs or maintenance. If the trader or the service provider, when arriving to the consumer premises, provides additional services or delivers goods that are not the spare parts required for carrying out the repairs or maintenance tasks, the right of withdrawal shall apply also to these additional services or goods;
the goods are damaged mechanically and/or externally, affecting its value and causing it not suitable for selling any more.
Other provisions:
To add information to the order or to correct mistakes made during placing of the order, the customer can contact SIA Hermes Invest by calling +371 ____________ or by writing to the e-mail address [email protected].
Images of goods on the Internet Store www.rozewines.com may slightly differ from the actual goods. To specify description of the goods and to eliminate inaccuracies related to the order, contact us at wwww.rozewines.com or by writing to the e-mail address [email protected] or by calling +371 _________ to avoid any unpleasant surprises.
ALCOHOL HAS DETRIMENTAL IMPACT ON HEALTH. IT IS FORBIDDEN TO SELL, PURCHASE AND TRANSFER ALCOHOLIC BEVERAGES TO MINORS. IT IS FORBIDDEN TO DELIVER (HAND OVER) ALCOHOLIC BEVERAGES FROM 22.00 UNTIL 8.00.
Delivery conditions
Delivery can be organised to the following countries: Germany, France, Spain, Austria, Lithuania, Belgium, Bulgaria, Croatia, the Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, the UK, Latvia; delivery is performed by UPS. All expenses are automatically calculated before payment for the goods based on the volume of cargo and country of destination.